1 of 1 Remote 3rd Line Support Jobs in Northampton

3rd Line Team Leader As a Service Desk Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team … a satisfactory conclusion Meet personal and Team productivity and quality targets in line with Support Services Aid the Head of Service Desk to coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA … members of the Service Desk (1st Line & 2nd Line) & Field to ensure that their knowledge grows with the role Responsible for Quarterly reviews within the 3rd line team Deputise as Head of Service Desk where required Work closely with all teams within Managed Service to ensure a high level of communication is maintained More ❯