IT Service Desk Team Leader
- Location
- Northampton, England, United Kingdom
customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.www.yusen-logistics.com/… support and an excellent customer experience across the organisation. The role involves supporting and developing Service Desk Agents, monitoring service performance against SLAs, driving continuous improvement, and acting as an escalation point for complex technical issues.The role also provides leadership to Service Desk Co-ordinators delivering first ...