3rd Line Team Leader
- Hiring Organisation
- Reboot Recruit Ltd
- Location
- Northampton, West Northamptonshire, Northamptonshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £55000/annum
Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What … with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern ...