3 of 3 Document Management Jobs in Northampton

and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their … when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with … best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and More ❯

serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond … produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service … Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience Essential 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong More ❯

serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond … produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service … Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience Essential 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong More ❯