Customer Success & Onboarding Specialist
- Hiring Organisation
- Sierra 57 Consult
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
customer trial periods. Support customers in monitoring machine performance, downtime, scrap and other key manufacturing data. Respond to customer enquiries via telephone, email and Freshdesk, providing timely and professional assistance. Investigate software, hardware, configuration and connectivity issues, escalating complex problems to the appropriate technical teams. Maintain accurate customer support records ...