4 of 4 ITIL Jobs in Northampton

ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure ...

Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail ...

infrastructure. Planning, organising, leading and delivering complex, fast-moving workloads with both internal and external 3rd party resources Working to recognised methodologies i.e. (ITIL, Agile) A broad range of technical experience within a fast paced, dynamic environment Supporting junior colleagues via mentoring, training, and documentation Demonstrate knowledge of... Enterprise application … qualifications... Degree or relevant qualifications in a technology or science subject Hold the following (or relevant equivalent): o Cisco Certified Network Associate (CCNA) o ITIL v3/v4 foundation level You must be... Diligent and show attention to detail. Passionate about infrastructure. Capable to show a growth mind-set Flexible ...

operational support experience in mediumlarge enterprise environments? Knowledge of WAN/LAN support, cloud platforms, databases, middleware, and automation? Experience delivering complex workloads using ITIL or Agile methodologies? The ability to mentor, support and guide junior colleagues? A proactive, adaptable mindset with the ability to work under pressure … continuous improvement? If so, please do apply! Infrastructure support | Enterprise apps | WAN/LAN | Cloud platforms | Databases | Automation & scripting | Capacity & performance monitoring | Security | ITIL | Agile ...