IT Helpdesk Manager
- Hiring Organisation
- Proximity Recruitment
- Location
- Northampton, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods. … onboarding, offboarding, account access, permissions, device configuration, and security-related administration. Provide oversight and support for CRM SaaS platforms. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. If you have experience across IT helpdesks, managing people, SLAs and tickets with ...