2 of 2 Performance Monitoring Jobs in Northampton

outcomes Lead organisational development, service redesign and transformation initiatives, ensuring delivery of quality improvement objectives and alignment with local and national healthcare priorities. Utilise performance data, benchmarking, audit findings and market intelligence to inform strategic decision-making and support continuous improvement. Lead the development of organisational performance dashboards … professional judgement in the management of strategic, operational and financial matters, escalating significant risks and issues to the Partners where appropriate. Finance Accountable for monitoring and reporting on the financial performance and sustainability of the Practice, providing strategic financial advice and recommendations to the Partners to support informed ...

helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. … base articles, and internal documentation. Support the implementation of IT security, access control, device management, and compliance best practices. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. Requirements Proven experience managing helpdesk staff or an IT support team. Strong experience implementing ...