2 of 2 Service Desk Analyst Jobs in Northampton

Job summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk Analysts. You will need to … have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. You must be able to work under timescales and remain calm under pressure particularly during major … service disruptions. Travel between hospital sites will be required. Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job. Main duties of the job Responsible for providing a Service Desk call logging and first line incident resolution service. Resolving as many incidents as possible at the first point More ❯

Service Desk Analyst Northampton £28,000 - £32,000 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for a Service Desk Analyst to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a … supportive and forward-thinking environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating complex issues to senior engineers where necessary Delivering excellent … customer service to a varied client base What we're looking for: 1+ year of experience in an MSP environment (Preferred but not essential) Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS, Office 365, and basic networking Previous experience in a helpdesk/service desk role handling 1st/2nd More ❯