Business Analyst – CRM & Digital Transformation Location: Northampton (Hybrid, Once a Week in the Office) Salary: Up to £50,000 Contract: Full-time, 12 Month FTC Our client is seeking an experienced Business Analyst to support a large-scale CRM and digital transformation programme within a purpose-led non-profit organisation. … across customer, supporter, and grant-related journeys Ensure solutions align with organisational goals and user needs Required experience Proven experience working as a Business Analyst within a non-profit, charity, housing association, or other customer-focused environment Strong experience working with CRM platforms, ideally Microsoft Dynamics 365 Experience gathering requirements ...