Technology Service Desk Lead
- Hiring Organisation
- Motor Neurone Disease Association
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues Own and improve service quality standards, ensuring incidents and requests are resolved … efficiently within agreed service levels and that users receive consistent, high-quality support Monitor and report on Service Desk activity and KPIs, using data analysis to drive continuous improvement Configure and optimise Service Desk tools and reporting systems to improve efficiency, visibility and decision-making capability Manage ...