Customer Service Manager
- Hiring Organisation
- Pimlico Banks Recruitment
- Location
- Daventry, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
customer service function. You'll take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards … customer service function. You'll need: Experience managing and developing a customer service team Strong CRM experience Microsoft Dynamics, Salesforce or similar A track record of improving customer service processes and performance Experience working with KPIs, SLAs and customer satisfaction measures Confidence handling escalations ...