Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
City Plumbing
and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct rootcauseanalysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents. Participate in on-call rotations and after … and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting complex technical issues and performing rootcause analyses. Ability to work effectively with other technical teams such as DevOps to support deployments and troubleshoot issues. Knowledge of DevOps practices More ❯
accordance with direction from the Technical Lead. Coordinate, assign and lead customer complaints using 8D methodology utilizing cross functional teams as appropriate to determine rootcause and corrective actions. Delegated Quality Representative (DQR) for Aerospace and other customers. Manage/participate in QCTPS Board for nonconforming materials along … quality incidents, issue 8D or relevant investigation reports and handling suggestions to ensure that customers can get feedback quickly. Lead cross-functional communication, conduct rootcauseanalysis of customer complaints, identify product quality hazards and improvement opportunities, translate customer opinions and expectations, and seek improvement methods to More ❯
to enable efficient issue resolution. Lead by example in managing ticket lifecycles within SLAs, ensuring quality, consistency, and customer satisfaction. Coordinate incident responses, including rootcauseanalysis and reporting. Champion service excellence and help shape a positive, client-focused support culture. Skills & Experience Essential: Minimum of … diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to resolve client issues. Experience mentoring More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Arden White Limited
optimisation Capacity, performance and availability monitoring Security, vulnerability and malware threat prevention Therefor we need you to: Be skilled at… · Troubleshooting, problem solving and rootcauseanalysis · Prioritisation and self-management · Support and optimization of in-house and bespoke applications · Adapting to change, learning quickly in a More ❯
testing frameworks and tools for early defect detection. Collaborating with cross-functional teams to analyze requirements, participate in design discussions, and develop acceptance criteria. Rootcauseanalysis for defects, working closely with developers for resolution. Participating in code reviews and promoting a culture of quality and knowledge … issues, supporting risk mitigation, and developing policies. Managing risks, strengthening controls, and collaborating with other areas to meet organizational objectives. Engaging in complex data analysis, communicating sensitive or complex information, and influencing stakeholders. All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship More ❯
Collaboration with cross-functional teams to analyze requirements, participate in design discussions, and develop acceptance criteria, ensuring thorough understanding of the software being tested. Rootcauseanalysis for defects, working closely with developers to provide detailed information and support defect resolution. Participation in code reviews, promoting a More ❯