7 of 7 Remote/Hybrid Service Delivery Jobs in Northamptonshire

Service Delivery ManagerAs a Service Delivery Manager, you will work be accountable for end-to-end service delivery, performance and customer experience across assigned managed service customers. You will operate as a trusted partner, ensuring services are proactive, value-led and aligned … customer business outcomes. Success is measured by customer trust, service quality, retention and perceived value, not just SLA attainment. You will have a single point of accountability, owning outcomes, driving improvements and ensuring customer confidence in both service and organisation. Job Role Responsibilities. Own end-to-end service ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third-party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third‐party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

People Solutions are recruiting on behalf of West Northamptonshire Council for a Shared Services Helpdesk Advisor to join a busy and fast-paced customer service environment within the Finance Operations team. This is an excellent opportunity for an experienced customer service professional who enjoy helping people, solving problems … positive service. Key Responsibilities Act as the first point of contact for customer enquiries Resolve customer queries efficiently and accurately Log, assess and process service requests using internal systems Escalate complex cases to relevant teams where required Deliver excellent customer service across phone, email and online channels Maintain ...

into effective organisational structures, roles, governance models, capabilities and ways of working. The role will ensure that organisational design decisions support operational efficiency, accountability, service excellence, and adoption of the new S/4HANA platform. The position partners closely with Business Integrator, Systems Integrator, Global Process Owners and their … future roles, responsibilities, reporting lines, accountabilities, and governance frameworks. Develop global organisational design standards and blueprints while considering local market needs. Support decisions on service delivery models and location strategies. Transformation Delivery Work closely with Programme Leads, PMO, and business leaders to integrate organisational design into transformation ...

leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street … cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead the employee lifecycle service , bringing together processes, ways of working and best practice following the acquisition of Wincanton Inspire, coach and develop a high-performing team , building ...

within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service … will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution (60%)Own and resolve complex 3rd line network incidents, problems, and escalations Act as the senior escalation ...