4 of 4 Remote Service Management Jobs in Northamptonshire

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of network, server, and More ❯

preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of network, server, and More ❯