1 of 1 Remote Case Management Jobs in Northern Ireland

Customer Enablement: Ensure customers derive maximum value from IriusRisk. Customer Advocacy: Demonstrate commitment to solving technical issues while handling high-pressure situations with empathy. Case Management: Diagnose and resolve customer cases in a timely manner while ensuring SLAs are met. Maintain clear and professional communication with customers, providing … updates on case progress and expected resolutions. Actively manage escalated tickets and liaise with internal teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering More ❯