2 of 2 Customer Service Advisor Jobs in Northern Ireland

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in … a courteous, friendly, and professional manner ● Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. … Essential job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising … cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for More ❯