Customer Operations Director
Belfast, United Kingdom
Randstad (Schweiz) AG
if it's simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable. We're building a category-defining marketplace, making premium tech available via subscription for both consumers … customer interactions comply with our policies and FCA regulatory standards, managing risk effectively. Customer Advocacy & Insights - Use customer data to inform decision-making and influence product and service improvements that enhance the overall Raylo experience. Escalation Management - Handle high-priority customer issues efficiently, maintaining … delivering outstanding service experiences. A strong track record in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: