5 of 5 Remote/Hybrid Incident Management Jobs in Northern Ireland

acting as an escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. … require in-depth technical knowledge. Escalation Point: Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Incident Management: Perform detailed diagnosis and resolution for high-impact incidents, collaborating with other IT teams when necessary. Knowledge Management: Create and maintain ...

encouraged to move beyond a specialized database mindset to become a broad generalist, developing skills across modern data technologies. Accountabilities System Health & Proactive Incident Management Monitor database system health and participate in a follow-the-sun incident response rotation. Respond to and resolve database-related incidents, diagnose ...

analytical platforms such as PostgreSQL, Cloud SQL, Spanner, and BigQuery. Responsibilities Monitor system health metrics under guidance of senior team members to learn proactive incident management. Assist in resolving database‐related incidents, diagnose basic infrastructure issues, and conduct root‐cause analysis. Support tracking of performance metrics to ensure database ...

looking for a Data Reliability Engineer II to take responsibility for the reliability and performance of database systems. This role focuses on proactive incident management, performance tuning, and automation within a modern data ecosystem, utilizing technologies like GCP Cloud SQL and PostgreSQL. Candidates should have a background ...

seeking a Data Reliability Engineer I in Belfast. This role involves learning to ensure our database systems are reliable and scalable through proactive incident management and support for performance metrics. The ideal candidate will hold a degree in Computer Science or a related field and have ...