1 of 1 Remote Products Support Engineer Jobs in Northern Ireland

Join Our Team as a Product Support Engineer at Iriusrisk! IriusRisk is the world's leading automated threat modeling tool. Born out of a desire to advance threat modeling as an activity and ensure that software is secure from the design stage. IriusRisk helps the largest … entire team has the opportunity to change how software is built securely at the very largest scale. Purpose of the Role As a Product Support Engineer, you will be responsible for resolving technical issues, assisting customers in maximizing their use of IriusRisk, and ensuring high-quality … resolutions. Actively manage escalated tickets and liaise with internal teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering excellent service. Collaboration: Work with More ❯