3 of 3 Remedy Jobs in Northern Ireland

managing high-priority incidents within a multi-client or shared service environment Understanding of ITIL principles And ideally, you'll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start times vary between 7:30am and 11am) Be part ...

/Major Incident Management ✔️ Strong communication skills under pressure ✔️ Ability to lead teams you may have never worked with before ✔️ ITIL awareness ✔️ Experience with Remedy or similar ticketing tools is a bonus ✔️ Resilient, decisive, and calm in fast-paced environments 📍 The Details: 📌 Belfast (Hybrid – 3 days onsite ...

Carrying out regular Operation system changes Providing 1st line support for applications (web portals, IIS) Reacting to client logged incidents and requests through Remedy Customer support experience with a basic IT Technical understanding Create Templates/Clones, create/delete Snapshots 3rd party vendor coordination for visit and troubleshooting ...