4 of 4 Remote/Hybrid SLA Jobs in Northern Ireland

high quality management reports in line with agreed reporting schedules and ensuring the timely distribution of these against agreed Service Level agreements (SLA)s and using appropriate dissemination channels Coordinating information flows from partners Assist in the preparation of PowerPoint materials to include refreshing templates or quality assuring work produced ...

combine people leadership with operational excellence, including: Leading, coaching and developing a high‐performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity ...