2 of 2 Remote ServiceNow Jobs in Northern Ireland

environment. Cybersecurity certifications preferred (e.g., ISC2 CISSP, GIAC, SC-200, IBM QRadar Certified Specialist, Splunk Certified Admin/Power User, Google Chronicle Security Engineer). Hands-on experience with ServiceNow Security Suite. Familiarity with cloud platforms (AWS and/or Microsoft Azure). Proficiency in Microsoft Office products, particularly Excel and Word. Reference: AMC/RHU/SOC JBRP1_UKTJ More ❯

fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯