3 of 3 Remote Technical Support Jobs in Northern Ireland

Security Systems Remote Technical Support Engineer - Belfast (Office Based) Location: Belfast Office Salary: £30,000 Hours: 4 on/4 off shift pattern (2 days, 2 nights - 6am-6pm/6pm-6am) Contract: Full-time, 100% office-based We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is … a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic … tools and telephone support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access More ❯

Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working 1st Line Customer Service/Technical Support Advisor - working on evening shifts This role is to provide exceptional customer service to merchants, partners, and re sellers. The merchants and partners will call into the business seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximise their revenue potential. You have an understanding that our merchant's success is also our success. Being able to work in a collaborative and highly motivated environment is critical. The … will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service the company provides. Duties and Responsibilities Provide client support via email and telephone Process all technical enquiries, orders, and general administration timely and accurately Coach customers to be product experts so they become increasingly self-sufficient Taking More ❯

Head of DevOps Support Remote UK/ROI Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale? We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong … operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end support engineering function - setting … KPIs, driving resolution quality, and creating best-in-class tooling and workflows. Owning the customer journey post-deployment, from onboarding through to long-term technical enablement. Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users. Automating wherever possible - because great support teams build, not just react. What we're looking More ❯