Technical Support Analyst
- Hiring Organisation
- Pure Resourcing Solutions Limited
- Location
- Norwich, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £31000/annum
helping customers get the very best from software solutions. Working within a collaborative team, you'll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity … support for a SaaS software platform Manage and resolve customer support tickets through to completion Investigate, troubleshoot and diagnose technical issues Deliver software onboarding, demonstrations and customer training Support software installations and system configuration Create and maintain customer-facing documentation and knowledge articles Build trusted relationships with customers ...