End User Computing Field Services Engineer
- Hiring Organisation
- Cognizant
- Location
- Norwich, England, United Kingdom
volumes, site criticality, and customer requirements. Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal. Deliver ‘White Glove’ service to users, even in high-pressure situations. Work effectively in a project-based environment that requires flexibility and strong teamwork. Perform other duties … assigned by the End-User Computing (EUC) Manager. KNOWLEDGE: Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorization, and prioritization. Proficient in ServiceNow ticket workflows for both incidents (break & fix) and service requests (e.g., laptop provisioning: 'Check Inventory', 'Image ...