IT First Line Support Analyst
- Hiring Organisation
- Computacenter
- Location
- Nottingham, Nottinghamshire, United Kingdom
- Salary
- £ 60 K
Analyst Multiple Hires sought for a brand new teamNottingham BasedMonday - Friday rotating Early, Mid, Late shifts to cover 7am - 7pm The Analysts provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation … beyond SLA.Escalate potential service issues initially with Line Manager.Liaise with Line Manager on specific projects where requested.Knowledge Management 20%To review and update technical support documents and procedures considering personal experience and information received.Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.Proactively research problems ...