1 of 1 Remote Service Manager Jobs in Nottingham

Company Description Come join us and make a difference in the world Discover more at Job Description The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA's … a conveniently commutable location. The Core Responsibilities Of The Role Will Be To: Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer's IT/… IS business strategy Responsible for the production of a Service Performance Report and attendance at Customer Service Reviews Responsible for the Service Credit Calculation, if applicable Working across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans Be an escalation point for Service teams and More ❯