Service Desk Analyst
- Hiring Organisation
- Health Research Authority
- Location
- Nottingham, NG2 4LA, United Kingdom
- Salary
- £39959.00 to £48117.00
users, via a variety of channels, relating to the HRA national information systems in line with our KPIs. Maintaining an excellent relationship with the user even in challenging situations Co-ordinating resolution of issues with partners, suppliers and 2nd and 3rd line application support on IRAS application, managing … relationship with the user and ensuring they are kept informed. Keeping accurate records using a variety of IT service management tools Providing reports on performance, e.g. against KPIs, to support the governance and continual improvement of services Working with the test team to support User Acceptance Testing ...