Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Xcede
on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations … including incident response, request fulfilment, device lifecycle management, and end-user support across ~1,000 users in over 100 sites. Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles). Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patchmanagement, identity management (Entra ID), and compliance with organisational security frameworks. Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Xcede
reliable operation of the organisations Azure-based infrastructure, with a key application hosted in AWS. This role blends hands-on technical delivery with strategic oversight, covering endpoint security, identity management, patching, vulnerability remediation, and threat response. Key activities include: Managing and supporting a small infrastructure and security team. Overseeing Azure and AWS environments, contributing to architecture decisions. Driving endpoint … and identity security via Microsoft Intune, Defender, and Entra ID. Leading patchmanagement, endpoint hardening, and vulnerability resolution. Acting as escalation point for incidents from a third-party SOC and coordinating internal response. Supporting Cyber Essentials Plus and ISO 27001 compliance activities. Administering operational security tools including Microsoft Sentinel and Defender XDR. Maintaining technical documentation and clear operational … procedures. About You Strong hands-on experience with cloud infrastructure management (Azure essential). Proven track record in endpoint protection, IAM, patching, and vulnerability management. Skilled in Microsoft Intune, Defender suite, and Sentinel SIEM. Experience supporting security compliance programmes. Excellent coordination skills, especially during incident response. Able to balance operational delivery with strategic infrastructure and security improvements. Contract Details More ❯
infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA targets … are achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some More ❯