2 of 2 Remote/Hybrid Problem Management Jobs in Nottinghamshire

doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities … capacity. Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications. Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories. What we’re looking ...

About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents, as well as owning post-incident Root Cause Analysis. … response will be a prominent feature of this role so relevant experience in these areas is preferable. The successful candidate must have strong Incident Management experience, a Technology background and experience in utilising AI to remove TOIL and add value. Exceptional communication skills and the ability to display ...