5 of 5 Remote/Hybrid SLA Jobs in Nottinghamshire

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

positive and can-do attitudeIdentify solutions and preventative measures to improve the customer’s experienceEnsure all cases are progressed in line with Klipboard Rental SLA’s.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.Be curious to change, evolve and develop in ways ...

playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

meaningful slice of operations end-to-end, building tools, automations and playbooks that scale the network while reducing manual headcount. You will ensure SLA-resolved tickets, data reconciliation, and proactive problem resolution. The role emphasizes building automation using Claude, Retool and Make, with a bias toward concrete, #J-18808-Ljbffr ...