2 of 2 Remote Security Management Jobs in Nottinghamshire

plays a pivotal role in managing and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Information Security Professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and … the wider UK research and innovation system. Join us for this rare opportunity to apply your expertise in information security in a dynamic, fast-paced security operational and strategic role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, your broad remit is to ensure … the security and integrity of the organisation's IT infrastructure. You will work closely with development, operations, architecture and security teams to implement and maintain secure systems and protocols, monitor for security threats, respond to incidents, and continuously improve the security posture. Security: As a minimum, due to the nature of this role, candidates must More ❯

contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere … to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer/respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies … and processes relevant to the role, including change and release management, availability management and security management Act as a ‘service representative' for appointed service(s), in particular take responsibility for maximising Technical Analyst's ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We More ❯