1st Line Support Technician
- Location
- Orpington, England, United Kingdom
Provide 1st line support across: - Windows 10/11 and macOS - Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) - User account management (Active Directory/Entra ID) - Basic networking and connectivity issues - Printers, peripherals, and end-user devices Perform password resets, user onboarding/offboarding tasks, and access … Freshservice, ConnectWise) Ability to work effectively in a fast-paced, SLA-driven environment MSP experience supporting multiple customers and environments Exposure to Intune, Azure AD, or endpoint management tools Basic understanding of networking concepts (DNS, DHCP, VPNs) Relevant certifications such as: - CompTIA A+/Network+ - Microsoft Fundamentals ...