Senior Customer Services Analyst (Viator)
Oxford, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Tripadvisor
s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst … analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data driven insights. What you'll do: Reporting & Data Delivery: Own the design, development, and maintenance of critical reports and dashboards to support Operations and Product teams. Ensure … accurate delivery of daily, weekly, and monthly performance reports. Translate stakeholder requirements into clear reporting specifications and outputs. Operational Performance Monitoring Proactively identify trends and anomalies in operational data and flag them to stakeholders. Work with cross-functional teams to ensure KPIs and metrics are clearly defined, standardized, and effectively visualized. Automation & Efficiency Lead initiatives to automate recurring More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: