years experience in 3rd Line/Infrastructure Support and can demonstrate good technical skills and knowledge in the following: - VMware (builds and support) - Windows Server (build and support) - AzureAD/EntraID - SANs and Backups - General Network and Security Support (LAN/WAN, Firewalls, Switches, Cyber awareness) In addition, the 3rd Line Engineer will More ❯
first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the latest technologies, gaining exposure to Microsoft 365, Azure, ActiveDirectory, networking, and security, no two days will ever be the same. The Role Provide 1st line IT support via phone, email, remote access, and occasional site visits Troubleshoot … and resolve issues across hardware, software, networks, and Microsoft 365 Administer ActiveDirectory, AzureAD, Exchange, and Microsoft Teams Use RMM tools to proactively monitor and maintain client systems Log and manage tickets accurately, keeping clients updated and informed Contribute to knowledge sharing and process improvement What My Client Is Looking For Previous IT support experience (MSP/helpdesk More ❯