3 of 3 Metadata Jobs in Oxford

driven public health. Key Responsibilities: In partnership with the EIT Data and AI team, establish and optimise best practice for managing population-scale genomic and phenotypic data, with appropriate metadata, for downstream analysis. In partnership with the Product and Medical Teams, define use cases for data products and services that generate insights from population-level data on pathogen genotypic and More ❯

service contract retention by combining data-driven insights with operational execution. A core part of this role is ownership of the customer ticketing system, ensuring timely resolution and accurate metadata logging for actionable insights for product and quality teams. The role also bridges customer feedback with commercial, engineering, and software teams, ensuring issues are resolved effectively and future improvements are … Own and manage the customer ticketing system end-to-end, that includes expediting ticket closing by chasing relevant teams and ensuring clear ownership and accountability. Ensure accurate and consistent metadata is logged for every ticket to provide actionable insights to quality and product teams. Generate reports on ticket trends, escalations, and recurring issues to inform product enhancements and service improvements. … translate between technical (engineering/software) and commercial teams. Ability to prioritize, chase, and drive closure across multiple teams. High attention to detail and accuracy in data entry/metadata management. Strong analytical skills with experience using Excel, CRM tools, or similar to identify trends and build strategies. Commercially aware , comfortable engaging with customers about value, usage, and support options. More ❯

Company Description Our client specialises in designing, developing, and integrating cloud-based software for the energy industry. They have over 20 years of experience, their products include Billing, CRM, Market Interaction, Smart Services, Pricing and Forecasting. They are known for More ❯