1 of 1 Remote Project Delivery Jobs in Oxford

ensure exceptional service standards today and into the future. Key Responsibilities Leadership & Strategy - Own the end-to-end service quality assurance and training functions, setting standards and ensuring effective delivery of services to customers. Lead, manage, and develop a team of Quality Managers and Executives, ensuring clarity of roles and consistently high performance. Define and implement training and development … employees and service partners possess the necessary skills to deliver exceptional service. Establish best practices, reporting frameworks, and service governance models to maintain consistent customer experience. Partner with Sales, Project Delivery, Support Services, and Field Operations to measure service quality and identify opportunities for improvement. Quality Assurance - Develop and implement quality policies, procedures, and objectives to ensure service More ❯