IT Service Desk Lead — Elevate Support & ITIL Excellence
- Location
- Oxford, England, United Kingdom
solutions to scale ideas from lab to society. Explore more at www.eit.org. Your Role: At EIT we are seeking a proactive, process driven IT Service Desk Manager . The IT Service Desk Manager is responsible for leading and continually improving EIT Oxford’s IT Service Desk, ensuring a responsive, professional and high-quality support experience. As the primary entry point into IT, the Service Desk handles incidents, requests, support and guidance, with this role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires ...