Global IT Site / Deskside Support Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Oxford, England, United Kingdom
/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...