2nd Line Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Oxford, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
sites when required. Key Responsibilities Provide 2nd line technical support via phone, email, and remote access tools. Diagnose and resolve hardware, software, networking, and infrastructure issues. Manage and complete service requests, incidents, and routine IT administration tasks. Perform system maintenance and monitoring activities. Take ownership of support tickets through … Technologies Windows 10 and Windows 11 Microsoft 365 Microsoft Intune Apple macOS and iOS Endpoint Security solutions (Antivirus, EDR, XDR) SaaS Backup solutions Server & Infrastructure Technologies Windows Server 2016-2025 Microsoft Azure Microsoft Exchange/Hosted Exchange Remote Desktop Services (RDS) VMware Backup technologies such as Datto, Veeam ...