6 of 6 2nd Line Engineer Jobs in Oxfordshire

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their … Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will … willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365 More ❯

Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a range of … various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active Directory, Office … date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience with VMware More ❯

2nd Line Support Analyst Swindon (Hybrid working available) We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own More ❯

Location - Abingdon FTC - 30k Position - 2nd Line Engineer Essential: Minimum of 2 years' IT experience in a corporate environment Excellent knowledge in Windows 11 installation and configuration Strong communication skills Excellent troubleshooting and problem resolution skills Able to work independently under pressure Active Directory - User More ❯

Location - Abingdon FTC - 30k Position - 2nd Line Engineer Essential: Minimum of 2 years' IT experience in a corporate environment Excellent knowledge in Windows 11 installation and configuration Strong communication skills Excellent troubleshooting and problem resolution skills Able to work independently under pressure Active Directory - User More ❯

not traveling or working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2nd line technical support, ensuring high-quality service and support. The role includes direct liaison with the customer, troubleshooting, and being the go … notch support Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Respond to escalations from 1st line Service Desk Engineers by offering support and technical assistance to resolve client queries Maintain and update accurate client site documentation Maintain information security by … complying with the company’s Information Security Management System (ISMS) and all relevant policies Work closely with 1st line engineers, offering technical guidance and support to elevate their ability to resolve client queries Qualifications, Knowledge and Experience: Essential: Demonstrable experience as a Service Desk Engineer Demonstrable More ❯