2 of 2 IT Support Technician Jobs in Oxfordshire

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress … and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience More ❯

Apply now for the position of IT Support Apprentice Level 3 Technician Apprenticeship. This is 13 months of practical training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Role Asset Management – Ensure that the ITAM database is kept up … date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best … analytical abilities, with a keen attention to detail Logging and keeping records of customer service issues and solutions in the helpdesk ticket system Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution Updating self-help documents so customers and colleagues can fix problems themselves Training Delivery model: Work-based training More ❯