2 of 2 Workload Management Jobs in Oxfordshire

operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head of IT Services … develop the IT Service Desk team, promoting ownership, accountability, professionalism and excellent customer service. Own day-to-day Service Desk performance, including ticket prioritisation, workload management, escalation, communication and resolution. Maintain strong standards across SLA/OLA performance, first-contact resolution, ticket quality and effective hand-offs between ...

technical documentation, runbooks, and SOPs. Strong communication skills and the ability to engage effectively with both technical colleagues and non-technical stakeholders. Excellent time management, organisational skills, and attention to detail, with the ability to manage competing priorities and deliver to deadlines with minimal supervision. A passion for technology … Administrator), AZ-400 (DevOps Engineer), or AZ-305 (Azure Solutions Architect). Familiarity with containerisation, Azure Container Apps, or Azure Kubernetes Service (AKS) for workload management. Experience working with any of Aurora's core Tier 1 systems: Microsoft Dynamics 365 F&O, Salesforce, or SAP SuccessFactors, particularly ...