Head of Operational Excellence
- Location
- Peterborough, England, United Kingdom
Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused … culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support Centre to improve service ...