2 of 2 Remote Line Management Jobs in Peterborough

our clients IT infrastructure through the timely application of software updates (patches). ROLE RESPONSIBILITIES Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and support … implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required. Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of … knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server/Workstation - Patch Management Software - SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.) - Experience with troubleshooting (Event Viewer, Log Files, Command Prompt) - Basic networking If you're proactive, detail-oriented, and More ❯

clients, helping them resolve common issues related to products or services Offering guidance on product features, usage instructions, and common troubleshooting steps Identify recurring issues and report trends to management to help improve customer experience Escalating issues to your line manager and other stakeholders as required to facilitate resolution Documenting client interactions and issues, ensuring clear and accurate … Maths GCSE, grade Minimum 4 (Essential) About the Employer RYDAL COMMUNICATIONS LTD Rydal Group was founded in 2008, starting from a home-based location delivering mobile airtime and BT line rental and call traffic to local small businesses within the Peterborough area. Rydal has since evolved into an award-winning, fully pledged communications & managed IT, Security and Energy provider More ❯