2 of 2 Microsoft 365 Jobs in Peterborough

Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. Investigate and resolve complex issues, managing communications with users and stakeholders effectively. Identify recurring issues, support root … cause analysis, and recommend improvements for better user experience. Microsoft 365, Endpoint Management, and Identity Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online. Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed. Contribute to cyber security controls ...

installation and decommissioning of IT equipment and services Helping with basic networking tasks such as PC and printer setup Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook) Creating help guides and FAQs to support users Shadowing experienced IT professionals on projects and day-to-day operational tasks What … Ability to work as part of a team and take initiative Organisational skills and reliability Familiarity with Microsoft Operating Systems, Active Directory, Office 365 (desirable) Basic networking knowledge (DNS, DHCP, TCP/IP) (desirable) Experience with hardware setup and troubleshooting (desirable) Full, clean driver’s license ...