2 of 2 Remote/Hybrid Microsoft 365 Jobs in Poole

wide range of clients. Troubleshoot and resolve Helpdesk incidents across IT systems and services Provide end-user support alongside back-end troubleshooting (Microsoft 365, servers, networks) Manage and prioritise support requests via phone, email and ticketing systems Act as an escalation point for 1st Line Engineers … working across multiple technologies. At least 2 years experience in an IT Helpdesk environment using a PSA/ITSM tool Strong knowledge of Microsoft 365 and Windows/MacOS environments Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy) Understanding of networking fundamentals (LAN, VPNs, routing ...

background in Project Engineering or 3rd Line Support who enjoys solving problems, communicating with clients and delivering high-quality solutions. Strong experience with Microsoft Azure, including networking, storage, backup and disaster recovery Solid Microsoft 365 administration across security, identity, compliance, Exchange Online and Teams Experience delivering … Good understanding of networking (LAN/WAN, switching, routing, firewalls) Strong communication skills, with the ability to engage both technical and non-technical stakeholders Microsoft certification (Associate level or higher preferred) Experience working for a Managed Service Provider is advantageous Full UK driving licence and willingness to obtain Security ...