Service Desk Manager
- Hiring Organisation
- Carbon 60
- Location
- Portsmouth, Hampshire, Southwick, United Kingdom
- Employment Type
- Contract
supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. … Specification (Essential & Desirable Criteria) Essential Criteria ITIL 4 Foundation certified Experience supporting or delivering ITIL 4 processes Working experience with Jira Service Management and Confluence Strong understanding of service operations principles Ability to interpret SLAs, analyse data and produce reporting packs Excellent verbal and written communication Eligibility and willingness ...