Part-time Service Delivery Manager
Portsmouth, Hampshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Dootrix Ltd
It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You will … client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational excellence and ultimately business success. Strong communication, leadership … ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment between delivery processes and software development best practices. Service Management and Delivery Monitor and manage Service Level Agreements (SLAs), ensuring performance targets are met and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: