Service Desk Lead
- Hiring Organisation
- Places for People
- Location
- Preston, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles accurate and up to date, sharing changes with Service Desk Engineers and promoting continuous learning across the team. … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strongunderstanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach and develop ...